What is Design Thinking? – explain to me it’s application and where you’ve see human centered practices applied in the industry Sympathy vs Empathy – tell me how this impacts business Active Listening & Observation – How will you apply this moving forward? What are the benefits? Problem Space vs Solution Space – tell me what this means to you and how it relates to solving complex problems What tool’s do you have in your tool kit that you’d like to either improve or apply with your new knowledge?