Week 3 DiscussionWatch the video, Unhappy Customers, and answer the following questions:Question One·        What is the most important element of this case study? Why? Did United Airlines do anything wrong?Question Two·        Was the customer’s reaction justified? Provide a rationale for your answer.Question Three·        If you were in charge of customer service at United Airlines, how would you have handled the situation? Provide a rationale for your answer.